Location: Hyde House, Stow-on-the-Wold

About Us

Hyde House is a design-led events space nestled in the heart of the Cotswolds. Our exclusive-use house has 20 bedrooms and can accommodate up to 150 guests for dining. We specialise in crafting unforgettable wedding experiences. Join us in setting new standards in the hospitality industry as we redefine event excellence in the UK, both for private celebrations and corporate gatherings.

The Role

The ideal candidate will be a dynamic and detail focused leader who can define the customer experience at Hyde House from an enquiry through to the event. Hyde House would expect this candidate to maintain the highest standards of appearance and efficiency and have proven ability in an alike role. The Events Operations Manager will be responsible for leading and coordinating the Front of House department daily and working closely with the House Operations Manager to ensure a seamless customer experience.

 Responsibilities:

• Ensuring the group standards are always met through house presentation and all customer communications.

• Knowledge of all departments and assisting in directing and coordinating all internal departments.

• Day to day management of the events team.

• Team leadership, training, and support.

• Assisting the House Operations Manager in overseeing the house operations and day-to-day management of the house, deputising in their absence and Duty Manager Shift where required.

• Organising event team rotas and staff management.

• Working with the sales and event production team to assist where required with the full management of the customer experience from initial enquiry to check out, including hosting and managing feedback.

• Excellent knowledge of our products and services, including drinks packages, menus and upsells.

• Proactively suggesting and developing products and services to enhance the client offering and experience.

• Working with the wider team to ensure a seamless handover for on the day event management. 

• Identifying and escalating maintenance issues and dealing with these where necessary. 

• Hosting weddings and events and leading by example to ensure the highest standards during events.

• Supporting the HOM in achieving monthly budget targets.

• Working with the HOM on plans to ensure revenue growth and industry progression.

 Requirements:

• High level understanding of exceptional customer service

• Strong background in luxury functions and events

• Excellent leadership and communication skills

• Proficiency in MS Office

• High degree of accuracy and attention to detail 

• 2 years’ experience (preferred)

Schedule:

• 45 hours per week over 5 days with 2 days off, including evenings and weekends.

 To apply please email careers@dearbornestates.co.uk with a CV and covering letter