Event Operations Manager - Dearborn
Location: Surrey - with regular travel required to London and all venues in the group.
Salary: £55,000 - £60,000
Contract Type: Permanent
Hours Per Week: 45 hours across a 5-day week including weekends and evenings
About Dearborn Studio
Founded in 2015, Dearborn Studio has evolved into a collection of four distinctive properties, ranging from historic landmarks to contemporary builds. Each space has its own personality and story, yet all share the same values: Different by Design. Curated with Care. Always Agile. Built to Last.
Working with us
Our growth has never been about scale. It has always been about doing things properly, with intention, care and craft. We work collaboratively, take pride in what we do and show up with energy and purpose.
Our culture is grounded in creative thinking and genuine care for our spaces, our guests and each other. We look for candidates whose experience and mindset reflect these values and who want to contribute meaningfully to a growing business.
Our Spaces
Kin House, a Grade II*-listed manor thoughtfully restored and reimagined in collaboration with Barlow & Barlow.
Millbridge Court, a 19th-century house set in the village of Frensham on the Surrey-Hampshire border, blending heritage with a playful, contemporary spirit.
LIMEKILN, a lodge nestled within 60 acres of Sussex countryside and ancient woodland, with interiors by Red Deer.
Hyde House, a restored Victorian house and barn in the Cotswolds, minutes from Stow-on-the-Wold.
Bring your experience. Bring your ideas. Be yourself. We will support you every step of the way as we continue, together, to create spaces and moments that truly matter.
About the Role
What you’ll do…
• Oversight and management of all venue planning and event production, actively working with teams from booking through to event day delivery with meticulous planning to deliver an exceptional guest experience.
• Closely supporting our teams with HNW clients throughout their planning and event execution process.
• Liaising with the Head of Sales to ensure a seamless client handover from point of booking.
• Working with the Client Development Manager to network within the industry as a brand ambassador.
• Excellent knowledge of our products and services, including drinks offerings, menus and upsells for each venue.
• Proactively seeking new ways to deliver exceptional planning and event production and forward thinking to enhance the guest experience.
• Working with the Business Operations Manager on the conception, implementation and management of AI supported efficiencies for our onsite teams.
• Designing new concepts and products alongside our Executive Chef and Creative team.
• Keeping ahead of trends and brining creative inspiration to our onsite teams.
• Full knowledge of the end-to-end client experience.
• Oversight of on-site planning teams and being the first point of contact for questions and queries.
• Consistently seeking ways to improve and enhance the planning and event production experience and upholding this standard group wide.
• Regularly meeting with on-site teams to develop and improve guest experience.
• Curating exceptional client relationships with trust and excellent communication.
• Proactively seeking new ways to deliver exceptional planning and event production and forward thinking to enhance the guest experience.
• Working closely with brand and marketing to create an annual calendar of events to promote the venues.
• Attending a series of events across the year and reviewing Event Reports to ensure effective planning translates to seamless event execution.
• Supporting House Operations Managers and the Learning & Development Management to implement training plans in line with our brand standards for onsite Event Producers.
• Regularly reviewing our SOPs both in documentation and in practice.
About You
What we’re looking for…
• 3+ years’ experience in luxury hospitality or event industry
• Excellent administration skills and an eye for detail are essential
• Management experience essential
• Proven experience in a 5* service environment
• Proactive attitude and ability to work with multiple teams and clients
• Excellent communication skills, both orally and written with the ability to communicate effectively at all levels
• Proficient in MS Office
• Full clean driving license
• Experience in Tripleseat beneficial but not essential
Additional Information
What’s in it for you?
• 23 days (plus bank holidays) annual leave, plus an extra day to celebrate your birthday, along with a £100 voucher to mark the occasion.
• Digital GP access through Livi, providing convenient medical support when you need it.
• Employee Assistance Programme, offering confidential advice and support for you and your family.
• Ongoing investment in your development through internal training and learning opportunities.
• Internal career progression opportunities as our business continues to grow.
• Pension scheme to help you plan for the future.
• Cycle to Work scheme to spread the cost of a new bike while reducing your carbon footprint.
• Access to high street discounts through Bright Exchange.
• Generous employee referral scheme.
• Social events to celebrate together as a team.
To apply please email careers@dearbornestates.co.uk with a CV and covering letter