Location: Based in Guildford/Farnham, but regular travel to all venues

The Role

This is a proactive role, which requires excellent customer service skills and attention to detail. You will report directly to the Head of Sales and will be the first point of contact for all our venue enquiries. The successful candidate will have experience in luxury hospitality with a keen knowledge of venue sales, show rounds across a range of events including weddings, corporate and private stays.

The candidate must be able to multi-task and use initiative to ensure we are proactively delivering an exceptional experience for all guests from initial enquiry through to converting a booking. A positive and process driven attitude are paramount for this position with the opportunity to work across multiple event spaces and products.

The role will also encompass key elements of the enquiry process working with our clients up to booking stage. The position is primarily based in Guildford/Farnham, but regular travel to all venues for client meetings, viewings, event delivery and training will be required.

 Responsibilities:

• Sales enquiry process and having an awareness of the customer journey at each venue ensuring we sell appropriately

• Being an energetic and warm host, from first point of contact

• Conducting tours of the properties including site visits and virtual viewing experiences

• Working proactively to follow and seek sales leads

• Oversight of our hotel booking system to manage hotel room bookings

• Working with the onsite sales teams and managers to pro-actively seek new business opportunities

• Excellent knowledge of our products and services, including drinks packages, menus and upsells for each property

• Working to sales and upsell targets including weekly sales reporting and ensuring the highest conversation rates from these

• Full knowledge of the end-to-end client experience

 Requirements:

• Excellent administration skills and an eye for detail are essential

• Proven experience in a 5* service environment preferred

• Proactive attitude

• Excellent communication skills, both orally and written and the ability to communicate effectively at all levels

• Proficient in MS Office

• Driving license

• Experience in Tripleseat beneficial but not essential

 To apply please email matt.thomas@dearbornestates.co.uk with a CV and covering letter